Terms & Conditions

 

These terms and conditions outline the rules and regulations for the use of NerdApp's Website.

NerdApp's registered address is 65 London Wall, London, EC2M5TU, United Kingdom.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use NerdApp's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "Customer", "User", "Nerd", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "NerdApp", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Cookies

We employ the use of cookies. By using NerdApp's website you consent to the use of cookies in accordance with NerdApp's privacy policy. Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


License

Unless otherwise stated, NerdApp and/or it's licensors own the intellectual property rights for all material on NerdApp. All intellectual property rights are reserved. You may view and/or print pages from https://www.nerdapp.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://www.nerdapp.com
  2. Sell, rent or sub-license material from https://www.nerdapp.com
  3. Reproduce, duplicate or copy material from https://www.nerdapp.com
  4. Redistribute content from NerdApp (unless content is specifically made for redistribution).

User Comments

This Agreement shall begin on the date hereof.

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data ('Comments') in areas of the website. NerdApp does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of NerdApp, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws NerdApp shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

NerdApp reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

  1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
  3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
  4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to NerdApp a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media


Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

  1. Government agencies;
  2. Search engines;
  3. News organizations;
  4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
  5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link:

  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. fits within the context of the linking party's site.

We may consider and approve at our sole discretion other link requests from the following types of organizations:

  1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Association, AARP and Consumers Union;
  2. dot.com community sites
  3. associations or other groups representing charities, including charity giving sites,
  4. online directory distributors;
  5. internet portals;
  6. accounting, law and consulting firms whose primary clients are businesses; and
  7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that:
the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business shall not be allowed to link);

  1. the organization does not have an unsatisfactory record with us;
  2. the benefit to us from the visibility associated with the hyperlink outweighs the absence of NerdApp; and
  3. where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link:

  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

f you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to hello@nerdapp.com.

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 1-2 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of NerdApp's logo or other artwork will be allowed for linking absent a trademark license agreement.


Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.


Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.


Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  1. are subject to the preceding paragraph; and
  2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature


Stripe Payment and Connected Accounts

Payment processing services for customer and nerds on NerdApp are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to NerdApp's terms and conditions or continuing to operate as a nerd or user on NerdApp, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of NerdApp enabling payment processing services through Stripe, you agree to provide NerdApp accurate and complete information about you and your business, and you authorize NerdApp to share it and transaction information related to your use of the payment processing services provided by Stripe.

Payouts occur daily at midnight. The daily payment scheduler polls Stripe for avaliable payouts due to nerds and once the payment has been cleared by Stripe and the customer’s bank, it is made available to your connected account. Job payments are executed daily, payout per job are cleared after 7 days (from completion date).


Credits, Vouchers and Coupons

Free credits given to customers are valid for 12-months.

Credits given in the form of a refund due to a cancellation or any other reason are valid for 12-months. 

Vouchers purchased are valid for 12-months. 

Coupons are valid for the lifetime of each specific coupon. Some are created by Nerds which will have set start and end dates, and some are for special occasions and marketing campaigns. Information on the effective dates will be published with the coupons themselves. 


 

Privacy Policy

Your privacy is critically important to us.

It is NerdApp's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to “https://www.nerdapp.com” (hereinafter, "us", "we", “NerdApp”, or “Nerdapp.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the website. We have adopted this privacy policy ("NerdApp Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the website and does not apply to our collection of information from other sources

This Privacy Policy, together with the Terms of Service posted on our website, set forth the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions


Website Visitors

Like most website operators, NerdApp collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. NerdApp's purpose in collecting non-personally-identifying information is to better understand how NerdApp's visitors use its website. From time to time, NerdApp may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

NerdApp also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments and ratings on https://www.nerdapp.com posts. NerdApp only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below


Gathering of Personally-identifying Information

Certain visitors to NerdApp's websites choose to interact with NerdApp in ways that require NerdApp to gather personally-identifying information. The amount and type of information that NerdApp gathers depends on the nature of the interaction. For example, we ask visitors who sign up at https://www.nerdapp.com to provide an email address.


Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We recommend that our customers use 2FA (Two factor authentication) which we have added to the platform to enhance security.


Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by NerdApp and does not cover the use of cookies by any advertisers.


Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.


Protection of Certain Personally-identifying Information

NerdApp discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on NerdApp's behalf or to provide services available at NerdApp's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using NerdApp's website, you consent to the transfer of such information to them. NerdApp will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, NerdApp discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when NerdApp believes in good faith that disclosure is reasonably necessary to protect the property or rights of NerdApp, third parties or the public at large.

If you are a registered user of https://www.nerdapp.com and have supplied your email address, NerdApp may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with NerdApp and our products. We primarily use our email to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. NerdApp takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


Aggregated Statistics

NerdApp may collect statistics about the behaviour of visitors to its website. NerdApp may display this information publicly or provide it to others. However, NerdApp does not disclose your personally-identifying information.


Cookies

To enrich and perfect your online experience, NerdApp uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. NerdApp uses cookies to help NerdApp identify and track visitors, their usage of https://www.nerdapp.com, and their website access preferences. NerdApp visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using NerdApp's websites, with the drawback that certain features of NerdApp's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to NerdApp's use of cookies.


E-commerce

Those who engage in transactions with NerdApp – by purchasing NerdApp's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, NerdApp collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with NerdApp. NerdApp does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


Business Transfers

If NerdApp, or substantially all of its assets, were acquired, or in the unlikely event that NerdApp goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of NerdApp may continue to use your personal information as set forth in this policy.


Privacy Policy Changes

Although most changes are likely to be minor, NerdApp may change its Privacy Policy from time to time, and in NerdApp's sole discretion. NerdApp encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


Contact Information

If you have any questions about this Privacy Policy, please contact us via hello@nerdapp.com email. 

 

Cancellation Policy

We know that life happens and sometimes we need to change plans.

Remote support calls can be rescheduled for free up to 4 hours before with no charge. There after a fee of 50% will be charged. (Nerds put off other paid work to attend to your support you)

When a nerd is scheduled to come to you and you cancel the scheduled appointment more than 24 hours before the time, there is a 20% charge unless the job is rescheduled.

If you cancel the scheduled appointment more than 24 hours before there will be a cancellation fee of 25%, the difference will be given to you as NerdApp credit unless the job is rescheduled

If you cancel the scheduled appointment 8 - 24 hours before there will be a cancellation fee of 50%, the difference will be given to you as NerdApp credit unless the job is rescheduled

If you cancel the scheduled appointment 1 - 8 hours before there will be a cancellation fee of 25%, the difference will be given to you as NerdApp credit unless the job is rescheduled

If you fail to cancel at least 2 hours before the appointment, you will be charged in full for the hour that was booked and paid for.

A set service fee per currency will be applied to appointments rescheduled within 4 hours of the appointment time. E.g. £10 for the Unite Kingdom

If you need to cancel or reschedule your appointment, please go the waiting for nerds page, or the job page, and select from the button options displayed.

 

Refund Policy

As a platform provider, NerdApp relies on this refund Policy to ensure customer satisfaction with every service purchased.

 

Our refund policy for NerdApp services is as follows:

Customers requesting a refund will be required to work directly with NerdApp customer service by emailing hello@nerdapp.com. Customers may request a refund up to 48 hours after the date of the customer's purchase.

If a customer requests a refund and it is approved by NerdApp, the money for the requested transaction is refunded back to the customer, in part or whole, depending on the circumstance. If the customer account has been closed, they will not be eligible for refund.

If a service request has not been completed by the nerd, the customer generally receives a full refund or credit.

If the customer has received any benefit from the service prior to the refund request, there will be a partial refund only. In such cases, NerdApp reserves the right to issue a refund for less than the full purchase price.

Our nerds are not permitted to make any guarantee that conflicts with our refund policy. If you find a nerd undertaking any warranty that conflicts with our policies, please bring it to our attention so that we may take corrective action.


 

The following reasons may allow a refund

  1. A nerd did not attend the call and ultimately did not provide the service to the customer at all
  2. A nerd attended the call and did not resolve the problem that was specified in the requested booking information due to the nerd being grossly underqualified. (If a nerd has attended the job and spent time troubleshooting the issue this is a billable cost due to the nature of tech support.
  3. For any other reason NerdApp deems fit

 

 

 

 

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