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We are onboarding Nerds in all areas, keep checking in to see whether we have coverage in your area or email us for further assistance.
To remove a card click the red bin button at the far right of your card infomation and your card will be deleted from your profile.
Go to your profile by clicking on your profile picture or name, then click on the profile button, once in your profile click on the password tab here you will need to enter your old password then your new password twice, once you have done that click the Update Password button at the bottom left of the page.
Please note that we will never ask you for your password and bank information.
You will also not be asked to make a payment that is not through the website or the app.
Make sure that your password is more than 10 characters and contains capital letters and/or symbols.
Use symbols if possible in your password as this will make it a lot stronger as most passwords only have letters and numbers and are easier to get than passwords with symbols.
Use Two-Factor Authentication.
Using Two-Factor Authentication allows you to have more control over your account and you will be the only person that will be able to access your account as you will be the only one who can receive a code to login to your account. This is recommended.
Make sure you log into the correct website https://www.nerdapp.com
Make sure that you don't share your account details with anyone, NerdApp and its nerds should never ask you for your password in any case.
If you have forgotten your password please reset the password by clicking the pink forgot my password button, then enter your email address and you will be sent an email to reset your password.
If you still cannot get into your account please email us for further assistance.
If the problems persist please email us for further assistance.
If you still have issues with making payments please email us on [email protected] to get assistance with your problem.
If you the user cancels your job that you have paid for and its 25 hours or more before the start time they get a 75% refund
If it is between 24 and 8 hours its 50% refund
If it's between 8 and 1 hours before its 25%
If it's 1 hour or less its 0% refund as the Nerd will have wasted their time when they could have had another job that they would have got paid for.
Refund always goes into credit only and not a cash refund to credit card.
Once you have completed all of the above steps you will be able to submit your account for verification by clicking on the request verification button on your profile page.