Please select a topic you are interested in or use the search
We are onboarding Nerds in all areas, keep checking in to see whether we have coverage in your area or email us on [email protected] for further assistance.
To remove a card click the red bin button at the far right of your card infomation and your card will be deleted from your profile.
Go to your profile by clicking on your profile picture or name, then click on the profile button, once in your profile click on the security tab here you will need to enter your old password then your new password twice, once you have done that click the Update Password button at the bottom left of the page.
Please note that we will never ask you for your password and bank information.
You will also not be asked to make a payment that is not through the website or the app.
Make sure that your password is more than 10 characters and contains capital letters and/or symbols.
Use symbols if possible in your password as this will make it a lot stronger as most passwords only have letters and numbers and are easier to get than passwords with symbols.
Use Two-Factor Authentication.
Using Two-Factor Authentication allows you to have more control over your account and you will be the only person that will be able to access your account as you will be the only one who can receive a code to login to your account. This is recommended.
Make sure you log into the correct website https://www.nerdapp.com
Make sure that you don't share your account details with anyone, NerdApp and its nerds should never ask you for your password in any case.
If you have forgotten your password please reset the password by clicking the pink forgot my password button, then enter your email address and you will be sent an email to reset your password.
If you still cannot get into your account please email us on [email protected] for further assistance.
If the problems persist please email us on [email protected] for further assistance.
When you download the app and you sign in. You will get a popup that asks you to accept notifications. If you click allow on that then you should get another one that pops up. If you don't get the second popup that asks for sharing then that means that your device hasn't synced with the notifications. If you could delete the app and then download it again, before you open it, turn off your wifi and go onto your mobile data. From there you can log into the app and then you should get both popups. If you get both then your notifications should work. You can then swap back to WiFi and it should work.
The 'allow apps to request to track' privacy setting is toggled offThe simplest explanation for not yet seeing the pop-ups boils down to an option in a user's privacy settings.
If the toggle is off, apps will be prevented from sharing that device's Identifier for Advertisers, or IDFA, with other apps and companies (unless the person has previously given permission for certain apps to track them).
If none of the above solve the issue please open a support chat and we can look into the issue.
If you still have issues with making payments please email us on [email protected] to get assistance with your problem.
If you have requested a refund and it has been accepted and have not received the refund into your credits on your profile page within 1 day please contact us on [email protected] for further assistance.
If you the user cancels your job that you have paid for and its 25 hours or more before the start time they get a 75% refund
If it is between 24 and 8 hours its 50% refund
If it's between 8 and 1 hours before its 25%
If it's 1 hour or less its 0% refund as the Nerd will have wasted their time when they could have had another job that they would have got paid for.
Refund always goes into credit only and not a cash refund to credit card.
Once you have completed all of the onboarding steps you will be able to schedule a meeting with the onboarding team where they will ask you a few questions and explain the platform and answer any questions that you may have. Once the onboarding call is done you account will then reviewed and a decision will be made. This can sometimes take up to a few days.